Just as medical travellers have a reasonable right to expect certain terms and conditions from providers and other medical travel partners, they too, for the sake of their good medical outcomes, have certain responsibilities and obligations when electing to receive medical care and treatment outside their own country.
Healing Tours are committed to giving all our medical travellers and all persons accompanying them the best experience, during their stay here. We expect our guests to cooperate with us on the following terms.
A medical traveller would have these responsibilities
- To work with HT and patient care manager at the hospital to develop and carry out agreed-upon treatment plans and ongoing therapies in the desired manner.
- To ask questions if you do not understand information, medical terms, the specifics of your treatment, or what is expected of you; and prepare written questions and comments for your doctor. You should also inform the doctor, medical care team or HT about any anxieties on problems you may face during the treatment plan discussed, and the results thereof.
- To consult with your doctor before self-medicating or seeking alternative therapies including herbal medicines that might interfere with your ongoing treatment.
- To be honest, accurate and thorough when providing personal information, and update this information regularly .
- To disclose relevant information to your doctors, nurses and care manager, before, during and after your treatment, including unexpected changes in your condition, new symptoms, or increased pain or discomforts if any.
- To understand that there could be another patient or patients whose medical condition may be more critical than theirs and such patients require more attention from the doctor and the medical team on priority.
- To make an effort to understand and accept the cultural differences of the health workers caring for you, and between you and patients from other countries; show respect and courtesy to those you meet on your medical journey; and clearly communicate your wants and needs.
- To take all possible precautions against spreading disease or infection, including frequently washing hands and strictly following doctor’s orders.
- To keep your appointments. If you are unable to do so for any reason, notify your HT representative or hospital immediately.
- To make sure you know all the costs involved in your care and treatment, and arrange to make your payments and otherwise to meet your financial obligations on time.
- To be prepared and knowledgeable as best you can about your medical condition and needs; seek expert advice from your general practitioner and/or HT, and keep your hometown doctor advised of your plans.
- HT has the role of the facilitator only. The final decision and all responsibilities thereon with regard to the treatment undertaken are with the medical traveler only.
- To seek out reliable sources of information; and be particularly cautious of internet websites and chat rooms that may distort, positively or negatively, information about a hospital, doctor, medical travel agent, or patient.
- To understand that as a medical traveller who is also an international patient, you are a partner in your medical care and assume more responsibility than at home.
- If you choose to discontinue treatment, transfer your care and records to another physician or facility or otherwise act against doctor advice, you may not hold the doctor, hospital or HT responsible for any consequences of your decision.
- In the event of the discontinuation of treatment midway, HT & the hospital or medical facility where you are undergoing treatment have the right to recover the costs they have already incurred on you.